Orders

Orders are made on-line. Customers will receive an email once orders have been processed and are confirmed.
Once the Order Confirmation is received, customers shall check all details and promptly notify the company in case of mistakes or discrepancies.

Prices and Invoices

All prices are in EUROS, VAT and packaging included.
The products prices and special offers may change periodically; L’Isoletta Società Agricola

A R.L. reserves the right to amend them without notice.
In case wrong prices are published, L’Isoletta Società Agricola A R.L. reserves the right to not proceed with the sale.

Customers owning a VAT position, shall receive invoices related to their purchases by e- mail.

Payment terms

Payments shall be made as follows:

• By Advanced Bank Transfer. Bank data are provided by e-mail along with the Order Confirmation
• Through  Paypal

Shipping

Goods travel at the risk and peril of L’Isoletta Società Agricola A R.L.
Goods are shipped by express courier, DHL both to Italy and to the rest of the world.
Goods are picked up by the courier:

• within 24 working hours from the order, for items which are available in stock;
• within 5 working days from the order, in case one or more items are not available in stock.

When orders are placed, the system notifies customers about their availability in stock.
Customers may have the goods shipped to any addresses, by specifying the chosen destination when placing orders.
In order to avoid inconveniences, please select an address where people are always available to receive the goods shipped.
In case, upon delivery, parcels should look as if they have been tampered with, or in case of leaks, please return the goods by specifying : “Returned subject to checking”. Once the damaged parcel is returned to us, we will replace it and make a new shipment to you.
All expenses incurred for returning the damaged goods to us and for shipping the new products to customers shall be borne by us.

 

Right of withdrawal and money-back guarantee

In compliance with Law decree N°206 issued on 06/09/05, customers of L’Isoletta Società Agricola A R.L. are granted a money-back guarantee and can return the goods purchased within 10 working days from the day goods are received; no penalties apply.
Such guarantee applies provided that all the following prescriptions are complied with:

• returned goods shall be intact;
• the purchaser is an individual customer and not a wholesaler or someone purchasing the goods on behalf of third parties;
• all shipment costs are to be borne by the customer;
• when goods arrive at the company warehouse they will be checked to make sure they are not damaged or have not been tampered with ( goods shall be intact for the guarantee to apply ), so please be careful when preparing the parcel and, if feasible, please use the original packaging materials.

Should customers wish to withdraw from the purchase contract, they shall send a Registered Letter with Return Receipt within 10 days from the day goods are delivered.
Furthermore, customers shall return the goods ( all costs shall be borne by customers ), these latter being fully intact, within 15 days from the notification of their willingness to withdraw.
Consumers shall be refunded within 30 days from the day the returned goods are received, as per the law hereof.
Both the  registered letter and the goods shall be sent to the following address:

L’ISOLETTA SOCIETÁ AGRICOLA A R.L.

Via Riserva Nuova, 56

04011 – Aprilia (LT)
L’Isoletta Società Agricola A R.L. is not liable for any possible data loss or missed gains deriving from the use of the  www.tenutacalissonibulgari.it  website and of its content.

L’Isoletta Società Agricola A R.L. apologizes for any possible inconveniences caused by mistakes in the spelling, writing or translation of the published texts and for any possible moral or material damages deriving from them.